Shop Terms and Conditions

TERMS & CONDITIONS OF ONLINE SALES

I. General

These Terms and Conditions regulate the purchase from the online store at www.rometmotors.pl. By placing a purchase order, you automatically accept all these Terms & Conditions.
Where the buyer is a consumer as construed under Polish Civil Code Article 22¹, the provisions of these Terms and Conditions shall only apply if the Consumer Ordering Policy does not provide otherwise.
The products displayed in the Online Store do not constitute a commercial offer as construed under Polish Civil Code Article 66. The Online Store makes every effort to ensure that the information presented on its website concerning the products displayed complies with the product technical data of the manufacturer; however, the Online Shop reserves the right to possible errors and omissions on its website.

II. Pricing & Offer

The Online Store provides online sale and delivery of bicycles, motorcycles, mopeds, scooters, ATVs, tyres, fitness equipment, toys, snow clearing equipment, lawn mowers, gardening products, parts, and accessories.
All products on offer are brand new and genuine.
The selling price is as established in the current Price List. The price of the purchased products is binding to the seller (the Online Store) and the buyer at the time of purchase order placement. All pricing shown on the websites at www.romet.pl, www.rometmotors.pl, are specified in Polish zlotys (PLN) and include VAT calculated at the rate effective at the time of purchase order placement. The Online Store reserves the right to change prices of all products on offer, introduce new and withdraw existing products items to and from the offer, and announce new, suspend the existing, or change the terms and conditions of promotional sale campaigns and clearance sales.
For wholesale purchase, the terms and conditions of sale are negotiable except for products in promotional sale.

III. Purchase order

III a. Purchase order placement

The purchase orders are accepted through a sales procedure which can be initiated and processed on www.rometmotors.pl, by e-mail at bok@romet.pl or by phone at +48 14 68 48 173.
The essential precondition of purchase fulfilment is to properly fill out the purchase order form.
Irrespective of the sales procedures listed above, the buyer shall choose the respective payment method, shipping method and provide true contact details, as this is required to complete the purchase order. The Online Store reserves the right to refuse questionable purchase orders.
Purchase orders can be placed by online channels 24/7 on www.rometmotors.pl. For purchase orders placed after the Store customer service hours (past 16⁰⁰), the fulfilment will begin on the next day
m. Purchase orders made by phone are accepted in the Store customer service hours, from Monday to Friday, 8⁰⁰ to 16⁰⁰.
The buyer will be notified of the purchase order acceptance for fulfilment by e-mail or phone. Upon placement of a purchase order, the Online Store proceeds to verify it and notifies the buyer — within 5 full business days at the latest — that the purchase order is accepted for processing, unless it cannot be processed for reasons specified in these Terms & Conditions. If the purchase order is non-processable, the Online Store will notify the buyer — within 5 full business days at the latest — of the rationale for non-processing and suggest propose changes to the fulfilment of the purchase order. Failure of the buyer to accept the terms and conditions for purchase order fulfilment presented by the Online Store will cancel the purchase order placed originally by the buyer.
A purchase order placed on a separate instance of the purchase order form shall be processed as a separate purchase order.

III b. Availability of product stocks

The purchase order will be processed provided the products specified in it are in stock.
The Online Shop team makes every effort to ensure that the product availability data displayed on the Online Shop pages always reflects the actual stock levels. However, due to the seasonality of the product portfolio and the high sales dynamics, it is not always possible. The products that were displayed as available in stock at the time of placing the purchase order can potentially become out of the actual stock if sold out of stock within the interval of the product availability updating. The products displayed as available in stock of the Online Store warehouse can potentially become out of stock if the number of products on the purchase orders placed within a short time exceeds the stock levels. In this case, purchase orders will be processed for fulfilment in the order in which they are placed.
In the event a product is temporarily out of stock, the Online Store team will notify the buyer about the possible scheduling of an individual delivery date or suggest other products to be bought.
If some of the products specified on the purchase order are not available on stock, the buyer will be notified about the status of the purchase order and may decide on the further processing options suggested by the Online Store team (i.e. partial fulfilment or extension of the fulfilment waiting time); if the buyer does not agree to any of the processing options under the conditions suggested by the Online Store team, the purchase order will automatically be cancelled.

III c. Purchase order fulfilment

Purchase orders for products which are on promotional sale or clearance sale from the Online Store will be fulfilled in the order of placement until the stocks last or the promotional sale ends.
Ordered products can be collected in person at the company’s office or they will be shipped by the delivery method selected by the buyer during placement of the purchase order. The shipping costs of the products ordered by the buyer shall be payable by the buyer.
The purchase order fulfilment begins immediately after conclusion of the purchase contract and the order will be shipped within 7 business days of the date, whereas the Online Store will make every effort to ship the order on the next business day from the purchase order placement.

IV. Payment and shipping

The buyer may pay for the ordered products as follows:

using the PayU online payment system, by credit or debit card, or by online bank transfer (for all products);
by online bank transfer for advance payment to credit the Online Store account (for all products);
cash on delivery (for bicycles, tyres, fitness equipment, toys, parts, and accessories).

The payment method is chosen at the buyer’s discretion (during the purchase order placement).

The purchase order will be released for fulfilment with payment by credit or debit card once the card payment transaction has been successfully authorised and for crediting the purchase order total price to the Online Store account with payment by online bank transfer.

If the buyer chooses an online payment method and the ordered product is out of stock, the Online Shop time will notify the buyer who may decide whether to wait until the product is back in stock or to cancel the purchase order. If&nsbp;the purchase order is cancelled, the payment made will be returned to credit the bank account number specified by the buyer.

The purchased products shall be deemed delivered when the forwarding company providing shipping services for the Online Store hands over the shipment to the buyer, unless agreed otherwise by the Online Store and the buyer.

The purchase contract shall be deemed fulfilled by the Online Store on the date of purchase order shipment reception by the buyer.

The costs of shipping bicycles, motorcycles, mopeds, scooters, ATVs, fitness equipment, toys, tyres, parts, and accessories are paid by the buyer.

The shipping costs are displayed on the Online Store website and reflects the shipping rates of the shipping service providers.

Each product sold by the Online Store comes with a VAT invoice as standard, which is the original proof of purchase from the Online Store, and a warranty certificate for the product.

The VAT invoice is issued when all the products ordered by the buyer have been picked and are ready for shipping. In the case of partial fulfilment of a purchase order (due to non-availability of some of the ordered products on stock), the VAT invoice will be issued after the partial fulfilment has been coordinated with the buyer.

V. Product returns

The buyer has the right to return the purchased products by the right of sole discretion within 14 calendar days of purchase order delivery.
The return will only be accepted if shipped back in the original packaging that is undamaged and with its contents complete, and the product and all its accessories undamaged, complete as originally shipped, and free from any evidence of use. The return shall be shipped with the original copies of all documents with which the products were originally shipped to the buyer and a declaration from the buyer that they have exercised their right of return, stating the method of payment return. The buyer shall cover the shipping cost of the return. The Online Store does not accept any returns made with cash on delivery.
If the Online Store reasonably considers that the returned products not meet these requirements, it may find the return invalid and leave the returned products at the buyer’s disposal.
The buyer has a critical obligation of thoroughly inspecting the conditions of the shipped purchased order during its delivery. If the shipment is damaged, the buyer is recommended not to accept the delivery and make an obligatory shipment damage report in witness of the shipping company. The buyer shall contact the Online Store team and notify of the rejection of delivery and/or the shipment damage report made in witness of the shipping company.
The Online Shop will examine the claimed shipment damage and, depending on the examination results, ship a counterpart of the originally ordered product(s), replace the damaged product(s) or reduce the original purchase price, depending on the extent/severity of damage caused in shipment.
If item (5) cannot be reasonably applied (e.g. due to the product(s) being out of stock), the Online Store will refund the price of damaged product(s) or suggest other products which are in stock as a replacement.

VII. Warranty and defect claims

All products purchased from the Online Store are provided with a manufacturer’s commercial warranty.
For online purchases, if a bicycle has been shipped to the buyer in an undamaged condition which prevents operation of the product, the buyer shall — under the condition of forfeiture of the buyer’s warranty rights within 7 days from the day of purchase — to have the bicycle prepared for operation by an Authorised Service Location and have this recorded in the Warranty Certificate of the product.
The Online Store shall be released from all warranty of merchantability if the buyer was aware of the defect at the time the purchase contract was concluded.
The original proof of purchase (the VAT invoice), the Warranty Certificate (if included with the product) and a written description of the defects claimed on warranty.
The Service will complete the warranty repair within 30 calendar days of delivery of the claimed product to the seller’s company address (of the Online Store). The list of Authorised Service Locations is available on www.centrum.romet.pl and in the warranty documents.
The contents of the Warranty and the Guarantor’s obligations are as regulated in the Warranty Certificate (document).
Any product which has been altered or modified without authorisation shall have its warranty void and null.
Warranty complaints can be served as follows:

(a) by phone or e-mail:

- Service for bicycles, tyres, fitness equipment, and toys – phone: +48 14 68 48 156, +48 14 68 48 191, +48 14 68 48 110; fax: +48 14 68 08 646; e-mail: serwis@romet.pl

- Service for motorcycles, mopeds, scooters, ATVs, snow clearing equipment, lawnmowers, and gardening products – phone: +48 14 68 48 146, +48 14 68 48 169, +48 14 68 48 163, +48 14 68 48 140, +48 14 68 48 165; fax: +48 14 676 03 47; e-mail: serwis@romet.pl;

(b) by regular mail:

ROMET sp. z o.o., Podgrodzie 32c, 39-200 Dębica, Poland

The claimed defect(s) of the product shall be specified, and preferably, photographic evidence of the defect(s) shall be submitted. Each warranty claim will be processed as soon as possible and no later than 14 days after serving. The buyer will be notified of the warranty claim processing results by e-mail or phone.

VIII. Personal data protection

Your Personal Data Controller is ROMET sp. z o.o. with the registered office of business in Podgrodzie, street address Podgrodzie 32c, 39-200 Dębica, Poland. You may reach the Personal Data Controller using these contact details: ROMET sp. z o.o., Podgrodzie 32c, 39-200 Dębica, Poland; e-mail: rodo@romet.pl; phone:. +48 14 6848101.
The Personal Data Controller has designated a Data Protection Officer who can be contacted in matters related to the protection of personal data and the exercise of rights related thereto. Send all communications concerning the processing of your personal data to the Data Protection Officer at the address of the Personal Data Controller, with the note „PERSONAL DATA”: ROMET sp. z o.o., Podgrodzie 32c, 39-200 Dębica, Poland, or by e-mail at rodo@romet.pl, or by phone +48 14 6848101.
Personal data shall only be used and processed for fulfilment of the purchase order process, the fulfilment of the purchase contract, and all claims related to the purchase, especially the shipment of the purchase order.
The User Signup Form will contain data which make the user identifiable, like the personal and contact data (full name, e-mail, company name, address, and phone number). This personal data is submitted by checking the relevant option box during the user signup or purchase process. Submission of personal data is required for signing up the buyer as a user of the Online Store and for concluding the purchase contract for the products ordered by the buyer on the Online Store website. The submission your personal data is voluntary; however, the refusal to submit the personal data will prevent fulfilment of your purchase order and consequently, the purchase contract for the ordered product(s) will not be concluded.
Personal data will not be processed, shared or used in any way for marketing unless the buyer gives a separate consent in prior. Failure to consent to the use of personal data for marketing does not have any consequences for the buyer; in particular, this consent is not necessary for the fulfilment of any purchase order placed by the buyer. Personal data processed for marketing will be retained for a maximum period of 5 years from the date on which the consent was given unless the consent to process personal data is withdrawn earlier.
The processing of the personal data you have provided is based on your voluntary consent (Article 6(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, EU OJ L 2016, No. 119, p. 1), hereinafter referred to as the “GDPR”).

Your personal data can also be processed — irrespective of your consent — for purposes arising from the legitimate interests of the Personal Data Controller, like in connection with the assertion and defence of claims (GDPR, Article 6(1)(f)).

The data subject has the right to withdraw their consent for processing of their personal data at any time. The withdrawal of the consent shall not affect the lawfulness of the processing which was done in prior of the revocation.

You have the right to request the Personal Data Controller to access, rectify, erase or restrict processing of your personal data, the right to object to processing and the right to data portability, as well as the right to declare the withdrawal of any consent given at any time. The withdrawal of the consent shall not affect the lawfulness of the processing which was done in prior of the revocation.

The Personal Data Controller hereby advises that every buyer who has completed the User Signup Form has the right to continuously access their personal data for verification and modification. Access to personal data is facilitated by the user panel of the Online Store at https://sklep.romet.pl/moje-konto/. Each buyer has the right to submit a request for the same access by e-mail to the communication address specified in item (2).

Your personal data will not be transferred to other data recipients, non-EU countries, or international organisations, with the exception that the Personal Data Controller entrusts the processing of personal data to Ideo Sp. z o.o. solely for the purpose of storing the personal data on servers under a data hosting contract.

Your personal data will not be processed in any automated way.

You have the right to file a complaint with the President of the Personal Data Protection Office of Poland.

[1] A consumer shall be deemed to be a natural person, who makes a legal act with the merchant being a business, where the legal act is not directly related to any business or professional activity of the consumer.

CONSUMER ORDERING POLICY

This Policy serves to secure the rights of the buyer as a consumer and apply exclusively to the purchase contracts concluded by consumers.
To the extent not regulated by this Policy, the Terms & Conditions of Online Sales.
The online sale and delivery regulated by this Policy is a business of ROMET sp. z o.o. with its registered office of business in Dębica (39-200), street address Podgrodzie 32c, incorporated in the Register of Entrepreneurs of the National Court Register (KRS) managed by the 12th Commercial Division of the National Court Register at the District Court in Rzeszów under the reference KRS 0000234280, NIP (tax ID) 8722235254, REGON (Statistical Registry No.) 180040712, hereinafter referred to as the “Online Store”.
The consumer can contact the Online Store by e-mail at bok@romet.pl or by phone at the following number: +48 14 684 81 73.
The total price for the provision of online sales, complete with applicable tax and the charge for the shipping of ordered products are detailed on the Online Store website on which the products are purchased. The products are subject to value added tax (VAT) and the price specified for the products includes VAT at the rate effective at the time of purchase order placement.
The consumer shall pay for the ordered products within 7 days from the first business day after the day on which the purchase order for the products was placed, if the purchase is made by advance payment. In this case, the date of payment shall be the date on which the Online Store bank account is credited (for online bank transfers) with the purchase order price or the payment transaction is authorised (for credit or debit card payment).
The purchased products shall be deemed delivered when the forwarding company providing the shipping service hands over the purchased order shipment to the consumer.
The Online Store shall provide the consumer with the purchased products that are free of defects. The consumer has the right to claim a physical or legal defect (by way of merchantability) discovered in the purchased products. Consumer claims will be examined no later than 14 days after serving, and the consumer will be notified by e-mail or phone about the claim resolution by the Online Store.
If the purchased product has a defect, the consumer may request that the original purchase price is reduced or terminate the purchase contract, unless the seller (the Online Store) immediately and without excessive inconvenience for the buyer replaces the defective product with a defect-free counterpart or removes the defect. This restriction shall not apply if the product has already been replaced or repaired by the Online Store or the Online Store has failed to fulfil its obligation to replace the defective product with a defect-free counterpart or to remove the defect.
The consumer may, instead of the remedy proposed by the Online Store, request that the defective product be replaced with a defect-free counterpart or, instead of replacing the defective product, demand that the defect be remedied, unless restoring the product’s conformity with the purchase contract in the manner chosen by the consumer is not reasonably possible or would require the Online Store to incur costs that are prohibitive in comparison to the remedy proposed by the Online Store. In assessing the prohibitiveness of the costs, the value of the defect-free counterpart of the product, the nature and severity of the defect found, and the inconvenience to which other means of remedy would expose the consumer are considered. The reduced price should be in such proportion to the original price of the purchase contract as the value of the defective product remains to the value of its defect-free counterpart.
The consumer has no right to terminate the purchase contract if the defect is immaterial.
The consumer may terminate the purchase contract by the right of sole discretion within 14 days and without incurring any costs, with the exception of the costs which follow:

If the consumer has chosen a method of purchase order shipping more expensive than the regular, lowest-cost delivery offered by the seller, the seller has no obligation to refund the additional shipping costs resulting from such choice;
the direct costs of product return.

The period of termination from the purchase contract shall begin from the transfer of title to the purchased products to the consumer or the third party named by the consumer and not being the forwarding company, whereas for a purchase contract which:

includes multiple products delivered separately, in batches or in parts, the period of termination from the purchase contract shall begin from the transfer of title to the last item, batch, or part on the purchase order to the consumer;
consists in the regular delivery of products for a defined period of time, the period of termination from the purchase contract shall begin from the transfer of title to the first of the products on the purchase order to the consumer.

The consumer may use the form below to submit a declaration of purchase contract termination (this form is not obligatory for serving the notice termination):

TEMPLATE CONTRACT TERMINATION FORM

(Fill out and submit only if you want to terminate a purchase contract)

TO: ROMET sp. z o.o. with its registered office of business
in Dębica (39-200), street address Podgrodzie 32c

I/We,^(*) ....................... hereby advise^(*) of my/our termination from the purchase contract for the following items^(*), a delivery contract for the following items^(*), a contract of commission for the following item^(*)/for the provision of the following service^(*)........................................................................................................................................

- Date of contract conclusion^(*)/reception of work^(*)...........................................................................................

- Full name(s) of the consumer(s)............................................................................................

- Address(es) of the consumer(s) ..........................................................................................................

- Signature(s) of the consumer(s) (only if the Form is sent in hard copy):

- Date ........................................................................................................................................

TRANSFER THE REFUND TO THIS ACCOUNT: _____________________________ (bank account no.).

_______________

SIGNATURE & DATE

- Delete as appropriate

The consumer shall return the product(s) to the Online Store or hand them over to an individual authorised by the Online Store for collection without delay and no later than 14 days from the day on which the consumer terminated the purchase contract. It is sufficient to return the product(s) before this deadline.

The consumer shall be liable for any reduction of value of the product(s) as a consequence of its(their) use beyond what is necessary to establish the nature, features and functioning of the product(s).

If the consumer terminates the purchase contract, they shall bear the costs of shipping the returned product(s) to the Online Store’s office address.

The right of purchase contract termination referred to in item (10) above shall not be granted to the consumer if the object of the purchase contract is:

a product which is not prefabricated and has been manufactured as a custom piece per customer’s specifications or to satisfy personalised needs of the customer;
a product which by way of its nature will be inseparably integrated into other products after delivery.

The following provisions of the Terms & Conditions of Online Sales do not apply to consumers:

„By placing a purchase order, you automatically accept all these Terms & Conditions.”;
„The Online Store makes every effort to ensure that the information presented on its website concerning the products displayed complies with the product technical data of the manufacturer; however, the Online Shop reserves the right to possible errors and omissions on its website.”;
"The Online Store reserves the right to refuse questionable purchase orders.”;
“The return will only be accepted if shipped back in the original packaging that is undamaged and with its contents complete, and the product and all its accessories undamaged, complete as originally shipped, and free from any evidence of use.” The Online Store does not accept any returns made with cash on delivery.”;
„If the Online Store reasonably considers that the returned products not meet these requirements, it may find the return invalid and leave the returned products at the buyer’s disposal.”;
„The original proof of purchase (the VAT invoice), the Warranty Certificate (if included with the product) and a written description of the defects claimed on.”

Downloads

Template Contract Termination Form (PDF)